1. Introduction

Welcome to Travoportal Travel & Tour Company (“we,” “our,” “us”). By booking any tour, service, or package through us, you (“client,” “customer,” “traveler,” or “you”) agree to accept and be bound by the following Terms and Conditions. Please read them carefully before making any booking. These Terms constitute a legally binding agreement between you and Travoportal Travel & Tour Company.

2. Booking Policy

• All bookings must be made through authorized channels of Travoportal Travel & Tour Company—online, by phone, or in person at our office.

• A minimum advance payment (usually 30%–50% of the total cost) is required to confirm the booking.

• The remaining balance must be paid before the commencement of the journey or as per the payment schedule agreed upon.

• Bookings are confirmed only after receiving the required deposit and official confirmation from our side.

3. Payment Terms

• Payments can be made via cash, credit/debit card, bank transfer, UPI, or other approved digital modes.

• Any bank or transaction charges must be borne by the client.

• Failure to pay the balance amount within the due date may lead to automatic cancellation of the booking without refund of the advance payment.

4. Cancellation Policy

• Cancellation requests must be made in writing or via email.

• The following cancellation charges will apply (unless stated otherwise in your specific package):

• • More than 30 days before travel: 10% deduction of total tour cost.
• • 15–30 days before travel: 25% deduction.
• • 7–14 days before travel: 50% deduction.
• • Less than 7 days before travel: 100% of total tour cost (no refund).

• Refunds (if any) will be processed within 10–15 working days after receiving the cancellation request.

5. Changes and Modifications

• Any changes to the booking (dates, destination, or travelers) must be requested in writing and are subject to availability and approval.

• Additional charges may apply for modifications.

• We reserve the right to make necessary changes to travel schedules, hotels, or transportation due to unforeseen circumstances such as weather, strikes, political unrest, or technical issues.

6. Pricing Policy

• All prices are quoted in Indian Rupees (INR) unless otherwise specified.

• Prices are subject to change due to currency fluctuations, tax changes, or increases in fuel costs.

• Any such changes will be communicated prior to final payment.

7. Chargeback Policy

• By making a payment on our website, you agree to the following Chargeback Policy

• No Unauthorized Chargebacks

• Customers agree not to initiate a chargeback or payment dispute with their bank or card provider without first contacting our support team and allowing us reasonable time to resolve the issue.

• Valid Reasons for Chargebacks Chargebacks are only acceptable in cases of:
(A) Duplicate payment
(B)Payment made without customer authorization
(C) Services not delivered due to our fault and not resolved after contacting support

• Invalid Chargebacks: Chargebacks raised for the following reasons are considered invalid:
(A) Change of mind
(B) Failure to read service details, terms, or pricing
(C)Delays caused by third parties (airlines, hotels, visa authorities, payment gateways, etc.)
(D) Customer error while booking or providing incorrect information

• Non-refundable services clearly mentioned at the time of purchase

• Dispute Resolution First
Customers must contact us at [your support email / phone] before filing any dispute.
We will make every reasonable effort to resolve the issue within 7–14 business days.

Chargeback Fees & Recovery If an invalid or fraudulent chargeback is initiated:
(A) We reserve the right to recover the charged amount
(B) Any bank or gateway chargeback fees may be passed on to the customer
(C) Future services may be suspended or terminated
(D) Evidence Submission We reserve the right to submit all relevant information (emails, invoices, IP logs, delivery proof, acceptance records) to banks and payment processors to contest chargebacks.
(E) Final Decision The decision of the payment processor/bank will be considered final and binding.